Check-in and Check-out:
On your day of arrival the rooms, suites, studios & apartments will be available from 2:00 pm. We request that you check out by 10.00 am on your day of departure.

Booking and payment terms

Your booking is only binding after we have confirmed it and have received your credit card information (name, number, expiry date) or a deposit of 30 %.
Account name: JOAS KG des Joas Matthias & Co.
IBAN: IT 97 Z 06045 58790 000000901100
Swift / Bic Code: CRBZIT2B078
Bank: South Tyrol Sparkasse AG, San Candido branch
We are happy to accept cash, your EC card or debit card and credit cards (except AMEX and Diners).

Pets

Are welcome in our nature hotel only on request and in some rooms. Please bring your own blanket or basket. We charge €10.00 per day (without food). Should special final cleaning be required we shall invoice this in addition. We will also invoice any damage caused.

Room number

We are not able to guarantee you your floor, location and room number within your specified category.

Cancellation
We look forward to welcoming you. Once we have confirmed your room the confirmation is binding. We therefore ask for your understanding that we do not return your deposit fee should you have to cancel your booking. The deposit will be credited without deduction for a future stay in our hotel.

The following cancellation charges apply:
• Cancellations up to one month before your arrival are free (expect for the deposit)
• Up to 7 days prior to the booked arrival date we charge 30% of the total amount
• Up to 3 days prior to the booked arrival date we charge 50% of the total amount
• After that we charge 90% of the agreed total price
• In the case of late arrival or early departure the respective days are also charged at 100% of the daily price

To save yourself unpleasant costs we recommend you take out holiday cancellation protection insurance.